Return & Exchange Policy

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At BUYZA MALL, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or does not meet the eligible return conditions below, you may request a return or exchange within the applicable return period.

1. Return & Exchange Window

We accept eligible return and exchange requests within 7 days of delivery.

The return period starts from the date your order is marked as delivered.

To qualify, the return request must be submitted within this 7-day period.

2. Eligible Returns

A product may be eligible for return or exchange if:

• You received the wrong product.
• The product is damaged or defective upon arrival.
• The product is materially different from the product description.
• The product is missing essential parts or accessories that were included with the order.
• The product has another verified issue covered by our return policy.

For damaged or defective products, please contact us as soon as possible after delivery.

3. Product Condition

For a return or exchange to be accepted, the product should generally be:

• Unused or in its original condition.
• In the original packaging where applicable.
• Returned with accessories, manuals, tags, or other included items where applicable.
• Accompanied by your order number or other proof of purchase.

Products showing signs of misuse, intentional damage, alteration, or excessive use may not qualify for return or exchange.

4. Damaged or Incorrect Items

If your package arrives damaged, or you receive a product different from what you ordered, please contact BUYZA MALL Customer Support as soon as possible.

We may ask you to provide:

• Order number
• Photos of the product
• Photos of the packaging
• Photos/videos showing the issue
• A brief description of the problem

This information helps us verify the issue and coordinate the appropriate resolution with our fulfillment partner.

5. Exchange Policy

If your return is approved and an exchange is available, we may provide a replacement product.

Exchanges are subject to:

• Product availability
• Verification of the returned item
• Applicable product/category restrictions
• Fulfillment and delivery availability

If the requested replacement is unavailable, we may offer an alternative resolution such as a refund or store credit, where applicable.

6. Return Shipping

For products that are confirmed to be wrong, damaged, defective, or incorrectly fulfilled, BUYZA MALL will review the return shipping arrangements with the customer.

For returns based solely on customer preference, change of mind, incorrect selection, or similar reasons, return shipping may be the customer's responsibility and the request may be subject to product-specific restrictions.

Important: Certain products may have different return conditions. Please check the product page or contact our support team before sending anything back.

7. Non-Returnable Items

Some products may not be eligible for return or exchange, including certain:

• Personal-care and hygiene products
• Cosmetics or beauty products that have been opened or used
• Undergarments and intimate products
• Products specifically marked as non-returnable
• Products damaged due to misuse
• Products altered or modified by the customer
• Items returned outside the applicable return period

Additional product-specific exclusions may apply.

8. Refunds

Once a returned product is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the refund will be processed according to the payment method and applicable store procedures.

Refund processing time may vary depending on the payment method, financial institution, and other processing factors.

Shipping charges may not be refundable where applicable.

9. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, BUYZA MALL may request the customer's bank/e-wallet details or another suitable refund method.

Customers should provide accurate payment information. BUYZA MALL is not responsible for delays caused by incorrect payment details provided by the customer.

10. How to Request a Return

To request a return or exchange:

Step 1: Contact BUYZA MALL Customer Support.

Step 2: Provide your:

• Order Number
• Name
• Phone Number
• Product Name
• Reason for Return/Exchange
• Photos/videos if required

Step 3: Our support team will review your request.

Step 4: If approved, we will provide the return instructions.

Step 5: Send the product according to the instructions provided by our support team.

Step 6: After the returned item is received and inspected, we will process the approved exchange or refund.

Do not send products back to an address without first receiving return instructions from BUYZA MALL.

11. Return Inspection

All returned products are subject to inspection.

A return may be rejected if:

• The product does not match the original order.
• The product shows signs of misuse or intentional damage.
• The product is missing important components.
• The return request was submitted outside the applicable return period.
• The product falls under a non-returnable category.
• The condition of the product does not meet the requirements of the applicable return policy.

12. Order Cancellation

If you want to cancel your order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed, dispatched, or handed over to the courier/fulfillment process.

If the order has already entered fulfillment or shipping, it may need to be handled through the applicable return process instead.

13. Product-Specific Policies

Some products may have different return, exchange, warranty, or refund conditions.

Where a product has specific conditions, those conditions may take precedence over the general terms of this policy.

Customers are encouraged to review the product information before placing an order.

14. Third-Party Fulfillment

BUYZA MALL uses third-party fulfillment services and suppliers to process and deliver certain orders.

This may include fulfillment, packaging, inventory handling, shipping, return processing, and related logistics.

However, BUYZA MALL remains the customer's point of contact for return and exchange requests placed through our store.

15. Important Note About Refunds & Exchanges

Submitting a return request does not automatically mean that the return or refund is approved.

Each request is reviewed according to the product condition, reason for return, applicable product restrictions, order details, and the terms of this policy.

16. Contact Us

For return, exchange, or refund assistance, please contact:

BUYZA MALL
Website: BUYZA MALL.COM
Email: support@buyzamall.com
WhatsApp: +92 370 9222124
Customer Support Hours: 9.00 AM - 9.00 PM (GMT+5)

Please always include your Order Number when contacting us about a return or exchange.