Privacy policy

Privacy Policy

Last Updated: Sunday, 20 September - 2026

At BUYZA MALL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit or use BUYZA MALL.COM, place an order, contact our support team, or use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Request a return, exchange, or refund
  • Subscribe to promotional communications
  • Contact us through WhatsApp or other support channels
  • Participate in promotions or campaigns
  • Submit a product review or feedback

This information may include:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Order details
  • Payment-related information
  • Account information
  • Customer support messages
  • Return/exchange information
  • Product preferences and interactions

We only request information that is reasonably necessary for providing our services.

2. Payment Information

When you make a purchase, payment information may be processed by our payment providers or other authorized payment services.

Depending on the payment method, we may receive information such as:

  • Payment status
  • Transaction reference
  • Payment method
  • Order/payment confirmation

BUYZA MALL does not intentionally store complete payment card numbers or card security codes on its own systems.

Payment information is handled according to the applicable payment provider's privacy and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic information
  • Pages viewed
  • Products viewed
  • Search activity
  • Referring pages
  • Time spent on pages
  • Website interaction information
  • Cart and checkout activity

This information helps us understand how customers use our website and improve our services.

4. Cookies and Similar Technologies

BUYZA MALL may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

  • Keep your shopping cart working
  • Remember your preferences
  • Maintain login sessions
  • Understand website traffic
  • Measure advertising performance
  • Improve website functionality
  • Personalize certain experiences
  • Detect fraud or suspicious activity

Some cookies may be placed by third-party services that operate on our behalf.

You can manage or disable certain cookies through your browser settings. However, disabling some cookies may affect website functionality.

5. Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information about website visits, devices, pages viewed, and interactions.

We use this information for analytics, performance measurement, and improving the Buyza Mall shopping experience.

6. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Deliver products
  • Process payments
  • Provide customer support
  • Track orders
  • Handle returns, exchanges, and refunds
  • Communicate about your orders
  • Verify account or order information
  • Improve our website and services
  • Improve products and customer experience
  • Detect and prevent fraud or abuse
  • Maintain website security
  • Provide personalized shopping experiences
  • Send promotional communications where permitted
  • Analyze website usage
  • Respond to inquiries and complaints
  • Comply with applicable legal requirements

7. Order Fulfillment and Third-Party Suppliers

BUYZA MALL may work with third-party suppliers, fulfillment partners, logistics providers, and dropshipping service providers to process and deliver customer orders.

When necessary to fulfill an order, we may share relevant customer information with these service providers, such as:

  • Customer name
  • Delivery address
  • Phone number
  • Order details
  • Product information
  • Shipping information

We only share information reasonably necessary to fulfill the relevant service.

Our fulfillment and supplier partners may process information according to their own privacy policies and applicable terms.

8. Shopify

Our online store is operated using Shopify.

Shopify provides infrastructure and services that help us operate our online store, including functionality related to:

  • Storefront operations
  • Checkout
  • Orders
  • Payments
  • Customer accounts
  • Security
  • Analytics and related services

Information processed through Shopify may be subject to Shopify's own privacy practices.

9. WhatsApp and Customer Support

BUYZA MALL may provide customer support through WhatsApp and other communication channels.

If you contact us through WhatsApp, we may process information such as:

  • Name
  • Phone number
  • Messages
  • Order information
  • Product information
  • Support history
  • Return or refund information

We may use these conversations to respond to your requests, provide order assistance, and improve customer support.

Where applicable, promotional communications may require your consent.

You may request to stop receiving promotional communications from us.

10. AI Customer Support

BUYZA MALL may use AI-powered tools to assist with customer support.

AI support may process information such as:

  • Customer messages
  • Product questions
  • Order information
  • Shipping information
  • Return/refund questions
  • Relevant account information

AI-generated responses are intended to assist customers and may be subject to human review or escalation when necessary.

We do not intentionally ask customers to provide sensitive information that is unnecessary for customer support.

11. Marketing Communications

If you provide appropriate consent, we may send you:

  • Promotional offers
  • Discount codes
  • New product announcements
  • Sale announcements
  • Special offers
  • App promotions
  • Other marketing communications

You may opt out of promotional communications at any time by using the unsubscribe option where available or by contacting us.

Order-related communications, such as order confirmations, shipping updates, and delivery notifications, may still be sent when necessary to provide the services you requested.

12. Sharing of Personal Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify
  • Payment processors
  • Delivery and courier companies
  • Fulfillment and dropshipping partners
  • Technology and hosting providers
  • Customer support providers
  • Analytics providers
  • Marketing service providers
  • Fraud prevention and security providers

We may also disclose information when required to:

  • Comply with applicable law
  • Respond to lawful requests
  • Protect our rights or property
  • Investigate fraud or abuse
  • Protect customers, employees, or the public
  • Enforce our terms and policies

We do not sell your personal information as a standalone product.

13. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

14. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing orders
  • Providing customer support
  • Managing returns and refunds
  • Maintaining business records
  • Preventing fraud
  • Resolving disputes
  • Meeting legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

15. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Withdraw certain consents
  • Opt out of marketing communications
  • Ask questions about how your information is used

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

16. Children's Privacy

BUYZA MALL is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

18. International Data Processing

Depending on the services and providers we use, your information may be processed or stored in countries other than the country in which you live.

Where applicable, we rely on appropriate contractual, technical, or organizational safeguards for such processing.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Store functionality
  • Technology
  • Business operations
  • Legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy or how BUYZA MALL handles personal information, please contact us:

BUYZA MALL
Website: BUYZA MALL.COM
Email: support@buyzamall.com
WhatsApp: +92 370 9222124
Customer Support Hours: 9.00 AM - 9.00 PM (GMT+5)